| The problem is visible, but the real cause or best intervention is unclear. | | Diagnosis, analysis, improvement roadmap, strategy or process redesign recommendations. |
| The requirement is already clear and a process/system needs to be redesigned or digitized. | | Process redesign, automation, software/app/platform development, data or AI solution. |
| A process/system has been designed or deployed but implementation and adoption are weak. | | Rollout support, handholding, training, capability development, adoption and stabilization. |
| The challenge spans diagnosis, redesign, technology and adoption. | | End-to-end engagement across CONSULT + TRANSFORM + ENABLE. |